Personalisation
What can I personalise?
Personalisation varies depending on the product. You may be able to add a name, special message, date or choose from different designs or wording.
The available options will be shown on each product page.
How do I add my personalisation?
Simply enter the details you'd like in the personalisation box on the product page before adding your gift to your basket.
Please enter names and messages exactly as you'd like them to appear, including spelling and capitalisation.
What happens if I make a mistake with the personalisation?
Please contact us as soon as possible.
If we haven't started creating your personalised item, we'll do our best to change it. Once we've started making your gift, however, changes may not be possible.
That's why we always recommend giving names, dates and messages one final check before placing your order.
Can I request something that isn't shown as an option?
Possibly! We love making gifts feel personal.
If you have something slightly different in mind, please contact us before ordering and tell us what you'd like. If we can create it, we'll let you know.
You can find out more on our How Personalisation Works page.
Gift boxes
Are your gift boxes personalised?
Yes - personalisation is what makes a Purple Zebra gift different.
Our personalised gift boxes feature a hero personalised gift, such as a mug, tote, pouch or other keepsake, alongside carefully selected smaller treats and finishing touches.
The exact contents and personalisation options are shown on each product page.
Can I choose what's inside my gift box?
Our ready-made gift boxes have been carefully put together around a particular occasion or sentiment.
Where options are available, you'll be able to select them on the product page.
We're also planning more ways for you to create gifts that feel completely personal, so keep an eye out for new options.
What are letterbox gifts?
Our letterbox gifts are smaller gifts designed to send a lovely surprise straight through someone's door.
They combine a personalised gift with carefully selected smaller treats and a personal message.
Where a product is designed to fit through a standard letterbox, we'll say so on the product page. Please bear in mind that letterbox sizes can vary.
Sending a gift
Can I send my order directly to the recipient?
Absolutely - that's what Purple Zebra is all about.
Simply enter their address as the delivery address at checkout, and we'll send the gift directly to them.
We'll carefully prepare and package it so it's ready for them to enjoy when it arrives.
Will the recipient see the price?
No. We don't include pricing information inside gifts being sent to recipients.
Can I include a personal message?
Yes. Where this option is available, you can write a message for the recipient when ordering and we'll include it with their gift.
It's a lovely way to tell them Happy Birthday, You've got this, I'm proud of you, Thinking of you, or whatever you'd really like to say.
Can I send several gifts to different addresses?
Yes, but please place a separate order for each delivery address.
This helps us make sure the right personalised gift and message reaches the right person.
Ordering and delivery
How long will my order take?
Because many of our gifts are personalised and made to order, we need a little time to create them before dispatch.
Our current making and dispatch times, along with estimated delivery times, can be found on our Delivery Information page.
Remember that making time and delivery time are separate, so please take both into account if you're ordering for a particular occasion.
Do you offer UK delivery?
Yes, we deliver throughout the UK.
Available delivery options and prices will be shown at checkout.
Can I order a gift for a specific date?
You can order in advance for birthdays and other special occasions, but unless a specific delivery-date service is offered, we can't guarantee arrival on an exact date.
We recommend ordering early enough to allow for both personalisation/production time and delivery.
How will I know when my order has been dispatched?
We'll send you a dispatch notification once your Purple Zebra parcel is on its way.
Where tracking is included with your delivery service, tracking information will also be provided.
Returns and problems with your order
Can I return a personalised gift?
Because personalised products are made specifically for you, they can't normally be returned simply because you've changed your mind.
This doesn't affect your statutory rights if your item is faulty, damaged, incorrect or not as described.
Please see our Returns & Refunds page for full details.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible and include your order number, a description of the problem and photographs where possible.
We'll look into it and help put things right.
What happens if The Purple Zebra makes a mistake with my personalisation?
If we've made a mistake, or example, we've printed a different name from the one you supplied, please contact us and we'll put it right.
If the item has been personalised exactly as requested when you placed the order, we can't normally replace it because of a spelling or personalisation error supplied to us.
Products and gift contents
Will my gift box look exactly like the photographs?
We do our best to ensure our photographs accurately represent our products.
As personalised items are individually made, there may occasionally be small variations in positioning or appearance.
From time to time, an individual treat or product may also become unavailable. If we need to make a substitution, we'll choose an appropriate alternative wherever possible.
Do your gift boxes contain food or beauty products?
Some do.
Where applicable, please check the individual packaging for ingredients, allergens, usage information and warnings.
If you're sending a gift to someone else, please consider any allergies, intolerances or sensitivities you know they have when choosing their gift.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Still need some help?
We want choosing and sending your gift to be easy.
If you have a question about a product, personalisation or an order, please contact us using the form below.