We know that when you’re sending someone a gift, you want it to arrive safely and in plenty of time. Here’s everything you need to know about delivery from The Purple Zebra.
Made especially for you
Many of our gifts are personalised and made to order, so please allow a little time for us to create your gift before it’s dispatched.
Each personalised item is carefully made, checked and packed by us before beginning its journey to you or directly to the lucky recipient.
Our current estimated making and dispatch time is 1-2 working days.
During particularly busy periods, such as Christmas, Mother’s Day and other gifting occasions, this may take a little longer. Any changes to our usual turnaround times will be shown on the website.
UK Delivery
We currently deliver throughout the UK.
Standard Delivery £3.95
Estimated delivery: 3-4 working days after dispatch.
Express Delivery £5.95
Estimated delivery: 1-2 working days after dispatch.
Please remember that delivery times are in addition to our making and dispatch time for personalised products.
If you need your gift by a particular date, please check the estimated delivery times before ordering. While we’ll always do our best to get your order to you promptly, we can’t guarantee delivery for a specific date unless this is expressly stated at checkout.
Sending a gift directly to someone?
Absolutely - in fact, we love it when you do!
Simply enter the recipient’s address as the delivery address when you place your order and we’ll send their gift directly to them.
You can also add a personal message where this option is available, so they’ll know exactly who their lovely surprise is from.
We don't include pricing information inside gift boxes sent to recipients.
Letterbox Gifts
Our letterbox gifts are designed to make sending a little something extra easy.
Where stated on the individual product page, the package has been designed to fit through a standard letterbox. Please be aware that letterbox sizes vary, so we can't guarantee that every package can be delivered without someone being home.
Tracking your order
Where tracking is included with your chosen delivery service, you'll receive tracking information once your order has been dispatched.
Please allow time for the tracking information to update after receiving your dispatch notification.
Ordering more than one gift?
If you're ordering gifts for different recipients or delivery addresses, please place a separate order for each delivery address.
This helps us make sure each gift, personalisation and message goes to the right person.
Please check your details carefully
Personalised products are created using the information you provide, so please double-check all names, spellings, messages and delivery details before completing your order.
If you notice a mistake after ordering, please contact us as soon as possible. If we haven't started making your personalised item, we'll do our best to amend it.
Once personalisation has begun, changes may not be possible.
Delayed or missing orders
Occasionally, parcels can be delayed once they have left us and unfortunately this is outside our control.
If your order hasn't arrived within the expected timeframe, please get in touch and we'll help you investigate.
If a parcel is returned to us because an incorrect or incomplete delivery address was supplied, an additional delivery charge may apply to resend it.
Questions about your delivery?
If you're unsure about delivery, need a gift for a particular occasion or have a question about an existing order, please get in touch.
You can also contact us through our social channels.
The Purple Zebra
Beautifully personalised gifts that make people smile.